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Please find below an overview of our most frequently asked questions regarding the return/exchanges policy with the answer.
How do I place a return or exchange?
We’re sorry you didn’t love VETOLEX. Please reach out to firstname.lastname@example.org with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
Help! I can’t find my return slip.
Don’t worry— VETOLEX packages don’t include return slips. Just reach out to email@example.com and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to firstname.lastname@example.org
Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
How long does it take to process a return?
PayPal refunds usually take 1-2 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at email@example.com and we’ll be sure to get you the VETOLEX you ordered!
What’s your return process if i’m not happy with the product?
Yes within 30 days after receiving your package. Here are your packing instructions:
- Securely pack the items in a box.
- Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
- Use the address listed and affix the appropriate amount of postage.
- Ship package from your nearest post office or shipping company of your choice.
If you did not receive a return label please send an e-mail to firstname.lastname@example.org
Please note! If you have received a faulty product, it is important that you send an e-mail to email@example.com before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via https://vetolex.com/ the return policy applied of the shop where you did purchase the product.
If you want to exchange, please contact our customer service. We can only handle the exchange of different sizes or colors of the same product.of course.customer pays the shipping cost on exchange.If you want to exchange for other goods, please directly choose to return and repurchase.
We cannot keep the items to be exchanged. If we do not have any products in stock when we receive your return, we recommend that you wait patiently or choose a refund.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
A 25% restocking fee will be applied to any item that is returned. All other items returned are subject to a 25% restocking charge and all shipping costs. Orders refused at time of receipt are subject to a 25% restocking charge and all shipping costs.
VETOLEX Fulfillment Center
1040 UT-153, Beaver, UT 84713, USA
For additional help please contact us at: +1 801 526 8229, Monday to Friday : 9:30AM-6:30PM – Saturday: 9:30AM-5PM OR Email Us at firstname.lastname@example.org